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Written byMark Okiki

Pharmacy team preparing healthcare deliveries
Digital pharmacy workflow guide

How can pharmacies build a seamless digital prescription-to-doorstep workflow?

Build a digital prescription-to-doorstep workflow by connecting order intake, pharmacy checks, preparation, delivery selection, courier handoff, live tracking and proof of delivery. Each stage needs a clear owner and status. The delivery workflow should begin only after the pharmacy has completed the decisions and checks required for the order.

Discuss your pharmacy delivery setup

The operator view

Design the whole journey, not only the courier step

Customers experience one journey even when several teams or systems handle it. A shared status model helps the pharmacy see where an order is and what action is needed next.

Create clear stages

Use statuses that distinguish order intake, pharmacy review, preparation, dispatch and completed delivery.

Keep customers informed

Use accurate delivery language and status information so customers do not need to ask the pharmacy to reconstruct the journey.

Make handoffs explicit

Pass the collection point, destination, order reference and agreed requirements between the pharmacy and courier workflow.

Close the loop

Use proof of delivery and exception review to finish the record rather than stopping at courier collection.

A practical workflow

Connect the prescription-to-doorstep stages

A seamless workflow is one where every handoff has enough information and an observable status. Keep the customer-facing language aligned with the internal record.

  1. 01

    Receive

    Capture the digital order and required customer details.

  2. 02

    Check

    Complete the pharmacy's own review and preparation decisions.

  3. 03

    Select

    Choose an eligible delivery option and confirm the quote.

  4. 04

    Dispatch

    Hand off complete information to the courier workflow.

  5. 05

    Close

    Record tracking, proof and any exception.

Make the numbers useful

Find the cost of every handoff

Review staff time, system administration, courier cost, customer queries and exception work across the complete workflow. Send247 pricing starts from £9.99 per parcel with a minimum of 8 parcels; a discretionary charge may apply below 8 parcels.

Workflow design questions

  • Does every stage have an owner?
  • Can the customer see a useful status?
  • Are handoff details complete?
  • Can exceptions return to the right team?
  • Is proof of delivery recorded?

Frequently asked questions

Pharmacy delivery costs and decisions

Review your pharmacy delivery model

Share your parcel volume, collection details and delivery routes with Send247 to discuss a suitable setup.

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