1 in 10
State same-day delivery
Ten per cent of assessed listings state a same-day option.
Pharmacy delivery report
Send247 assessment | September 2026
From prescription to doorstep
Delivery speed and tracking across London pharmacies
In a Send247 assessment of 105 London pharmacy listings, one in 10 stated same-day delivery and 34% stated tracked delivery. Delivery timing remains hard to find: 64% of listings did not state a delivery timeframe, while only 2% stated live tracking.
Discuss your pharmacy delivery setupKey findings
Fast and visible delivery is still difficult to find
London pharmacies increasingly support customers online, from finding medicines to placing orders. The assessment shows that delivery speed and order visibility are less consistently stated in public listing information.
34%
State tracked delivery
Two per cent specifically state live delivery tracking.
18.2%
Central London same-day share
The highest same-day share recorded across the assessed regions.
Delivery speed
Same-day delivery is uncommon in stated information
Ten per cent of assessed listings state same-day delivery. A further 24% state next-day delivery, while nearly two thirds do not publish a delivery timeframe.
| Stated speed | Share of listings |
|---|---|
| Same day | 10% |
| Next day | 24% |
| 2-3 days | 2% |
| Timeframe not disclosed | 64% |
| Tracking information | Share of listings |
|---|---|
| Live tracking | 2% |
| Tracked delivery | 34% |
| Tracking not stated | 64% |
Tracking
Delivery progress is rarely visible in real time
Thirty-four per cent of assessed listings state tracked delivery, while live tracking appears in 2%. Clear status updates help customers follow progress from dispatch to handoff.
For pharmacy operators, visible delivery progress can make customer updates more timely and easier to manage.
London variation
Delivery information differs across the assessed regions
The regional results show varied delivery information across the assessed London listings, with Central London recording the highest stated same-day share and East London the highest timeframe non-disclosure share.
| Area | Recorded delivery information | Finding |
|---|---|---|
| Central London | 18.2% same-day delivery | Highest same-day share |
| South London | 60% next-day delivery | Highest next-day share |
| North London | 4% same-day; 20% next-day | Next-day delivery stated more often |
| West London | 8.3% same-day; 16.7% next-day | A balanced stated mix |
| East London | 80% without a stated timeframe | Highest non-disclosure share |
Online pharmacy demand
Delivery expectations rise with digital pharmacy use
GLP-1 medicines, including semaglutide and tirzepatide, appear in approximately one in four assessed London pharmacy listings. As more customers use online pharmacy services, stated timing and delivery visibility become central parts of the online experience.
Clear delivery information helps customers plan with confidence.
Methodology
How to read this report
Send247 assessed publicly stated delivery speed, timeframe and tracking information in 105 London pharmacy listings. The figures describe the listing information available during the assessment, including some brand-level delivery statements.
Source note
Data used
- Primary source
- Send247 assessment of 105 London pharmacy listings, supplied for this report.
- Research data
- Open the spreadsheetDownload XLSX
- Last reviewed
- 3 September 2026
Written byAyo Aribasoye
Frequently asked questions
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