22%
State all three key details
Cost, timeframe and delivery method are available together.
Pharmacy delivery report
Send247 assessment | September 2026
Clock, cost, and carrier
The clarity often overlooked in London pharmacy delivery
Only 22% of London pharmacy listings in a Send247 assessment of 105 stated delivery cost, timeframe and method together. For most customers, at least one of these essential details is missing before they place an order.
Discuss your pharmacy delivery setupKey findings
Delivery clarity is the exception, not the rule
Cost, timing and delivery method shape the customer's decision before an order is placed. The assessment shows how often those details are available together in public London pharmacy listing information.
36%
State none of the three
Customers begin without a stated cost, timeframe or method.
51%
State delivery cost
Cost is the most commonly disclosed delivery detail.
Delivery details available online
Most customers start with an incomplete picture
Just over one in five listings state cost, timeframe and method together. The remaining listings leave customers to piece together one, two or none of these practical delivery details.
| Details stated | Share of listings |
|---|---|
| All three details | 22% |
| Two of three details | 20% |
| One of three details | 22% |
| No delivery details | 36% |
| Detail | Share of listings |
|---|---|
| Delivery cost | 51% |
| Delivery method | 39% |
| Delivery timeframe | 37% |
The commonest delivery detail
Cost is easier to find than timing or method
Delivery cost appears most often in the assessed listings, at 51%. Fewer listings state a delivery method (39%) or a timeframe (37%), leaving important practical questions unanswered before customers order.
Price is a useful starting point. A complete delivery expectation also includes when the order will arrive and how it will reach the customer.
The three delivery questions
Customers need an answer before they order
Online pharmacy services make medicines easier to order, but delivery information makes the fulfilment experience easier to understand. Cost, timing and carrier each answer a different part of the customer's decision.
| Question | What it answers | Finding |
|---|---|---|
| Cost | 51% of listings state a delivery cost. | What will delivery add to the order? |
| Time | 37% of listings state a delivery timeframe. | When should the order arrive? |
| Carrier | 39% of listings state a delivery method. | How will the order be delivered? |
A clearer delivery experience
Transparency starts before checkout
Clear delivery information helps customers plan their order and choose a service that meets their needs. For pharmacies, sharing cost, timing and delivery method upfront is a practical way to strengthen trust in the online service.
A delivery option becomes easier to use when its price, timeframe and handoff method are clear from the start.
Methodology
How to read this report
Send247 assessed publicly stated delivery information in 105 London pharmacy listings. The assessment recorded whether each listing stated delivery cost, a delivery timeframe and a delivery method. Some records reflect brand-level information rather than a branch-specific service.
The public report presents aggregate findings from the supplied assessment data. Delivery terms can vary by order, branch and route, so customers should review the current information on the relevant pharmacy website.
Source note
Data used
- Primary source
- Send247 assessment of 105 London pharmacy listings, supplied for this report.
- Scope
- Publicly stated delivery cost, timeframe and method information in the supplied assessment data.
- Research data
- Open the spreadsheetDownload XLSX
- Last reviewed
- 3 September 2026
Written byAyo Aribasoye
Frequently asked questions
About the assessment
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