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Pharmacy market report

Send247 assessment | September 2026

The next online pharmacy wave

How weight-management and sexual-health medicines are shaping delivery expectations

Sildenafil and weight-management medicines each appear in roughly one in four London pharmacy listings assessed by Send247. Yet just 9.5% state same-day delivery and 1.9% state live tracking, leaving a visible delivery gap as online pharmacy services expand.

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Key findings

Demand is visible online. Delivery information is less mature.

The assessment captures a London market where digital pharmacy listings increasingly feature discreet and weight-management services. The delivery information customers see after choosing a pharmacy has not developed at the same pace.

1 in 4 listings

Sildenafil

A frequent sexual-health medicine signal

1 in 4 listings

Weight-management medicines

Includes GLP-1 medicine signals in the assessment

9.5%

Same-day delivery

Stated across the wider assessed market

1.9%

Live tracking

Stated across the wider assessed market

Sexual health

A longstanding driver of discreet online pharmacy

Sildenafil appears in roughly one in four assessed listings, making it one of the most visible medicine signals in the dataset. In 2017, the MHRA reclassified Viagra Connect containing sildenafil 50mg as a Pharmacy medicine following a pharmacist discussion, widening a route for pharmacy access.

Read the MHRA reclassification notice

Discreet online access raises the importance of clear delivery expectations.

The report focuses on how delivery timing and progress are communicated after a customer has selected an online pharmacy service.

Weight-management services are equally visible in the assessment.

Weight-management medicines, including GLP-1 medicine signals, appear in roughly one in four assessed listings. Their online presence places delivery communication alongside the wider customer journey from consultation to dispatch.

Weight management

A growing online category with high delivery expectations

The assessment shows weight-management medicines at a similar listing frequency to sildenafil. As these services become more visible online, customers benefit from clear information about when an order is expected and how delivery progress can be followed.

The digital pharmacy gap

Fast, trackable delivery is still uncommon

Online pharmacy listings make it easier to discover services and begin an order. Across the assessment, stated same-day delivery and live tracking remain uncommon, while delivery timeframes are absent from almost two thirds of listings.

Clear timing, status updates and delivery information help pharmacy teams set accurate customer expectations from order to handoff.

Delivery information stated in assessed listings
Delivery signalShare of listings
Same-day delivery9.5%
Live tracking1.9%
Delivery timeframe not disclosed64.8%

Methodology

How to read this report

Send247 assessed publicly stated medicine and delivery information in 105 London pharmacy listings. The assessment records selected medicine signals alongside stated delivery speed, timeframe and tracking information, including some brand-level delivery statements.

Sources

Data used

Primary dataset
Send247 assessment of 105 London pharmacy listings, supplied for this report.
Last reviewed
3 September 2026

Written byAyo Aribasoye

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