Question 1

What areas in Castlegate do you cover?

Accepted Answer

We cover all areas in Castlegate, and the United Kingdom

Question 2

How quickly can you deliver my package?

Accepted Answer

Our average same day delivery time is 40 minutes, and our average pickup time is 12 minutes. We provide same-day or next day, hand-to-hand courier service across the United Kingdom.

Question 3

Can I track my delivery in real-time?

Accepted Answer

Yes, we provide real-time tracking for all deliveries. You can monitor your package's journey from pickup to delivery. You’ll also receive SMS notifications at every stage of the delivery process.

Question 4

What types of items can I send?

Accepted Answer

We handle various types of items including documents, food, returns, and other packages. Our service is versatile enough to accommodate most delivery needs.

Question 5

How much does it cost to deliver?

Accepted Answer

We provide instant quotes in seconds! Our pricing is transparent and competitive. You can get an immediate quote by entering your delivery details on our website.

Question 6

Do you offer business accounts?

Accepted Answer

Yes, we offer business accounts with special rates and features tailored for business clients. Contact us for more information about setting up a business account.

Question 7

Can I schedule a delivery for a later date?

Accepted Answer

Yes, you can schedule deliveries in advance. Our flexible scheduling options allow you to plan deliveries at your convenience.

Question 8

What happens if I want to cancel or change my delivery?

Accepted Answer

All cancellations are free of charge if made before the courier is dispatched. If you need to change your delivery details, please contact us as soon as possible, and we’ll do our best to accommodate your request.

Question 9

What happens if no one is available to receive the delivery?

Accepted Answer

If no one is available to receive the delivery, our courier will contact the recipient and arrange an alternative delivery time or solution.

Question 10

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit/debit cards and online payments to make the process as convenient as possible for our customers.

Question 11

Is there customer support available?

Accepted Answer

Yes, we offer 24/7 support to assist with any questions or issues. You can reach our customer support team via phone, email, or through our website.

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