Prepare the return
Confirm the retailer accepts the return and follow any packaging or reference instructions.
Send purchases back with less effort
Returns delivery across the UK
Arrange a courier to collect a return from your address and take it to the retailer or return destination you provide. Keep the retailer's return instructions ready so the handover can be completed correctly.
Collection from home or work
Retailer address supplied by you
Booking updates from pickup to handover
How it works
From postcode to delivery in three clear steps
Enter both addresses
Use your collection postcode and the retailer's valid return destination.
Book the courier
Review the quote, confirm collection and keep your return information available.
Useful to know
Questions about returns delivery
Does Send247 approve the refund?
No. Refund eligibility remains between you and the retailer; Send247 handles the booked collection and delivery.
Where do I find the return address?
Use the destination supplied in the retailer's return instructions, not a general shop address unless the retailer confirms it.
Can I return an online purchase?
Yes, provided the retailer has accepted the return and you have a valid destination and any required return reference.
Pickup and delivery postcodes
Accurate item information
Live service availability